Privacy Policy
Your privacy is important to us. This policy explains how VitaNatural UK collects, uses, and protects your personal information when you visit our website or use our services.
Information We Collect
Personal Information
- Name and contact information (email, phone, address)
- Payment and billing information
- Account credentials and preferences
- Health and wellness information (if voluntarily provided)
Automatically Collected Information
- Device and operating system data
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
How We Use Your Information
Order Processing
Process your orders, handle payments, and manage shipping and delivery of your VitaNatural products.
Customer Support
Provide customer service, respond to inquiries, and assist with product recommendations and health consultations.
Communications
Send order confirmations, shipping updates, newsletters, and promotional materials (with your consent).
Additional Uses Include:
- • Personalizing your shopping experience and product recommendations
- • Improving our website functionality and user experience
- • Conducting research and analytics to enhance our products and services
- • Complying with legal obligations and protecting our rights
Information Sharing and Disclosure
We Do Not Sell Your Data
VitaNatural UK never sells, rents, or trades your personal information to third parties for marketing purposes.
Service Providers
- • Payment processors (Stripe, PayPal)
- • Shipping and delivery companies
- • Email service providers
- • Cloud hosting and storage services
Legal Requirements
- • Compliance with applicable laws
- • Protection of our rights and safety
- • Prevention of fraud and abuse
- • Response to legal requests
Data Security and Protection
Security Measures
Your Responsibilities
Keep Your Account Secure
- • Use a strong, unique password
- • Do not share your login credentials
- • Log out when using shared computers
- • Report suspicious activity immediately
Your Rights and Choices
Access
Request access to your personal data and information about how we process it.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data (subject to legal obligations).
Portability
Request a copy of your data in a structured, machine-readable format.
Restriction
Request limitation of processing your personal data in certain circumstances.
Objection
Object to processing of your personal data for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.
Cookies and Tracking Technologies
Use
Essential Cookies:
Required for basic website functionality and security.
Analytics Cookies:
Help us understand how visitors interact with our website.
Marketing Cookies:
Used to deliver relevant advertisements and measure their effectiveness.
Required for basic website functionality and security.
Help us understand how visitors interact with our website.
Used to deliver relevant advertisements and measure their effectiveness.
Managing Cookies
You can control and manage cookies in various ways:
- Browser settings and preferences
- Our cookie consent banner
- Third-party opt-out tools
Cookie Policy
For detailed information about our use of cookies, please visit our dedicated Cookie Policy page.
International Data Transfers
VitaNatural UK may transfer your personal data to countries outside the European Economic Area (EEA) for processing and storage. When we do this, we ensure appropriate safeguards are in place to protect your data.
Adequacy Decisions
We transfer data to countries that have been deemed to provide an adequate level of protection by the European Commission.
Standard Contractual Clauses
We use European Commission-approved standard contractual clauses for transfers to other countries.
Children's Privacy
Age Restriction
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
- • If we become aware that we have collected personal data from a child under 18, we will delete it immediately
- • Parents or guardians who believe their child has provided personal information should contact us
- • We encourage parents to supervise their children's internet usage
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal data, please don't hesitate to contact us.
Company
VitaNatural UK Ltd
Address
20 Fenchurch St
London EC3M 3BY
United Kingdom
Phone
+44 20 7946 0010
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Policy Updates and Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:
Your Continued Use
By continuing to use our website and services after any changes to this Privacy Policy, you acknowledge and accept the updated terms. If you do not agree with the changes, please contact us or stop using our services.
For more information about our terms and policies, please visit: